teessideairsupplyltd.com

Privacy Policy

Privacy Policy

UK GDPR & Data Protection Act 2018 Compliance Statement

Important Notice: Teesside Air Supply Ltd respects your privacy and complies fully with UK data protection legislation. We do not sell or monetize personal or commercial customer data.

1. Introduction & Data Controller

Teesside Air Supply Ltd (“we”, “us”, or “our”) is committed to protecting the privacy and personal data of our website visitors and customers. This Privacy Policy sets out how we collect, process, and safeguard your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller: Teesside Air Supply Ltd
Website: https://teessideairsupplyltd.com
Contact Email: support@teessideairsupplyltd.com

2. Information We Collect

  • Contact & Identity Data: Name, business name, billing address, delivery address, email address, telephone number, and company VAT registration number.
  • Financial & Transaction Data: Details of orders placed, payment status, VAT invoices, and bank transfer reference numbers. (Payment card details are tokenized and processed directly by certified third-party payment gateways; we do not store raw card numbers).
  • Technical & Usage Data: IP address, browser type, operating system, pages visited, session duration, and cookie identifiers.

3. Lawful Basis for Processing

We process your personal data under the following legal bases recognized by the UK GDPR:

  • Contractual Performance: Necessary to process and deliver your equipment orders, manage pallet transport, issue invoices, and provide customer support.
  • Legal Obligations: Necessary to comply with statutory UK financial accounting, HMRC tax reporting, and anti-fraud regulations.
  • Legitimate Interests: Necessary to maintain website security, prevent fraudulent transactions, and improve store performance.
  • Consent: Where you have explicitly opted in to receive promotional updates or newsletters (which can be withdrawn at any time).

4. Data Sharing with Third Parties

We strictly share personal information with third parties only to the extent necessary to operate our service:

  • Logistics & Haulage Partners: Commercial freight carriers and pallet networks receive delivery names, addresses, and contact phone numbers solely to execute delivery.
  • Payment Gateways: Encrypted transaction processing in compliance with PCI-DSS standards.
  • Hosting & Technical Infrastructure: Secure UK and European data servers managed under strict security protocols.

5. Data Retention

We retain transaction, order, and accounting records for a minimum of 6 years following the end of the financial year in which the transaction occurred, in compliance with UK HMRC statutory accounting requirements.

6. Your Rights under UK GDPR

As a data subject located in the United Kingdom, you have the following rights:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request correction of inaccurate or incomplete records.
  • Right to Erasure (“Right to be Forgotten”): Subject to legal statutory retention exceptions (such as tax records).
  • Right to Restrict or Object to Processing: You may object to processing based on legitimate interests.
  • Right to Data Portability: You can request transfer of your data in a structured, commonly used electronic format.

To exercise any of your rights, please email our data compliance team at support@teessideairsupplyltd.com. You also have the right to lodge a complaint with the UK supervisory authority: the Information Commissioner’s Office (ICO) at ico.org.uk.

7. Cookies

Our website utilizes essential cookies necessary for store functionality (e.g. maintaining your shopping basket, CSRF protection, and user sessions). You can manage or disable cookies via your browser settings, although certain features of the e-commerce store may not function optimally without them.